Know Your Transaction
Amidst the growing banking products and services to cater your needs, various financial crimes also emerge, including phishing, skimming, SIM swaps and other financial crimes based on misuse of authorization. Therefore, customers must be aware and careful when doing your transactions.
- Never sign any form without knowing the content, intent and purpose of the form. Fill out your own bank form without the help of bank officer to avoid both intentional and unintentional errors. However, if you need the help of bank officer to fill out the form, check every data before signing it, put a date and make sure the purpose of using the form is appropriate.
- Make sure you understand the transaction. Ask for detailed explanation to the bank officer to obtain clear information.
- Bank never requests personal data and debit/credit card data including card number, CVV/CVC, PIN number, one-time password (OTP), user ID and password through any means and/or for any reasons.
- Make sure you obtain explanation and understand the products and services offered, including the benefits, features, and risks of such products and services, especially for insurance and investment products and services.
If you find anything suspicious, please contact QNB Indonesia Contact Center (021) 300 55 300 or whistleblower channel email@example.com and 0815 8655 5155.
Protect yourself from losses due to financial crime.